FREQUENTLY ASKED QUESTIONS

How Can I find Items On Your website?

Simply click on the {Shop} tab at the top of your screen, choose a category and browse the items. Alternatively, use the ‘search’ link at the top middle of your screen and type in the product name or a description. You can filter by size and tag or keyword.

Why Has My Card Been Declined?

Please ensure the card you are using is supported by one of the payment methods indicated above. If it is and your card is still not being accepted, your bank will be able to advise you as to why. Unfortunately at this time we cannot accept some card payment methods. If you are still experiencing difficulties placing your order then please contact us and we will attempt to complete your payment over the phone.

What Are The Payment Methods You accept?

Visa, Visa Electron, Solo, MasterCard, American Express, Discover, PayPal and Switch/Maestro Payments.

Can I cancel My Order?

Items Ordered on our website are dispatched within 24hrs. Please contact us within 24hrs from the moment you placed your Item order and we’ll attempt to cancel the order within the 24hr window. Unfortunately, once the 24hr dispatching time has passed, we are unable to amend or cancel this and it will be sent out to you.

You will need to return the order in full for a refund.

There Is An Item Missing From My Order!

We will do everything possible to deliver your item/s, Please contact us if your item has not arrived.

Please allow 5-7 days for investigation to be completed.

I have Not Received My Item/s?

Sometimes orders can be delayed within the delivery network service and this could be for a number of reasons like holidays and/or poor weather. If you experience a delay with your delivery or it is outside the specified time frame suggested, kindly contact our Customer Service department. We will then investigate your order and provide tracking, if available. Please allow 5 – 7 working days for these investigations to be fully completed.We thank you in advance for your patience and our sincere apologies for any delays that may occur.

How Long Does It Take To Receive Delivery?

Free shipping is standard shipping. Usually, via USPS, purchases will arrive within 5-7 days upon shipment.

Standard or Express shipping, via USPS, costs £10 and means purchases will arrive within 2-3 days upon shipment.

I Have A Question That’s Not Answered Here?

We are Sorry you can’t find Your Answer, please contact the Customer Service team via CONTACT US Page.

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